Terms and conditions

Participants need to be familiar with the terms and conditions on this page. Applying to and attending Integrated Listening Australia’s events confirms both understanding and abiding these as below.

1. Safety is a basic and necessary requirement for learning. Integrated Listening Australia presumes participants have a mature level of interpersonal competency, good communication skills, and sufficient self-regulation skills to manage their own needs while attending the course.
   Any abuse, discrimination, rudeness or disrespect for any reason of anyone in the training by a participant is unacceptable and will not be tolerated.  The safety of all trainers, assisting staff and participants are paramount at all times. If a participant at a training event is not able to: manage and regulate themselves adequately or they pose excessive distraction; are rude or otherwise disrespectful to the trainer, staff or any other participant; or are preventing the trainer adequately teaching the course because of their behaviour; Integrated Listening Australia reserves the right to immediately discontinue that participant’s right to participate in the remainder of the training and they will be asked to leave immediately.
   These trainings DO NOT provide basic training in education or health related fields.
2. Integrated Listening Australia’s training courses include experiential exercises. Please take care of your own safety by taking up the option to “pass” at any point or leave the room as necessary, and to practice appropriate self-disclosure.
3. Confidentiality of private material shared by any participant throughout the workshop is a core expectation in line with professional standards and ethical behaviour. In light of this, when discussing client/patient's cases please use an alias or reveal limited information such that individuals are not able to be identified.
4. We expect all participants have regular supervision and ready access to therapeutic support if they need it after the training for processing personal matters that may get brought up during course training exercises.
5. For some live courses and webinars we will be recording both video and audio, which may be used for promotion, saleable product or otherwise available electronically including the internet. You will be advised at the beginning of each course if this will occur. At that time, or any time prior, you will be given the choice for consent for us to use audio or video recordings. 
6. All training course participants will need to provide Integrated Listening Australia with their contact details, including their email address. For specific courses submission of appropriate certifications, professional registrations and degrees may be required.
7. Integrated Listening Australia keep a database of participants’ contact details and record their attendance at training events. This information is stored securely. Only with permission will contact details will be shared with others attending the same training, and specifically with the caveat to not be passed on to other parties, or used for purposes other than peer contact and practice. Participants should inform the course administrator/organiser’s assistant if they do not want to share contact details with other participants on the same training course.
8. Integrated Listening Australia reserves the right not to allocate places on training courses to participants who have not paid on time or made a prior alternative arrangement about payment of fees.
9. Refunds are available for course cancellations received in writing or email 2 weeks prior to the beginning of a course. Cancellations received between 1 and 2 weeks are eligible for a 50% refund. Cancellations received less than 1 week prior to the start of a course are not eligible for refunds, however, credit may be offered towards future courses or iLs products.
10. Participants applying to do a level of training will need to commit to all training sessions at that particular level. If the minimum training hours are not completed for a level, then the full level must be repeated.  This protects the group formation, and the other participants safety and learning.
11. Integrated Listening Australia reserves the right to cancel a training course if deemed necessary. This would only happen as a last resort and in exceptional circumstances. Please note in case of cancellation we cannot reimburse any expenses you may have incurred, but we will reimburse the cost of travel insurance directly related to attending this workshop, on receipt of your insurance receipt. If you cannot attend, a qualified substitute may attend in your place, pending approval from the training team. Please take out your own comprehensive travel. medical, and accident insurances.
12. Places on training courses will be allocated on a first-come-first-served basis, with some trainings having prerequisite qualifications. Acceptance into the workshop/training is entirely at the discretion of the organizer.  Participants are advised to book early to avoid disappointment. If a course is over-subscribed, we will operate a waiting list and also advise on any suitable alternative training events. Please join the email list for updates and announcements of trainings.
13. If you have any special access needs or particular requirements, please contact us as soon as possible.
14. Please note that venues and training dates are occasionally subject to change. Where a venue or date change is necessary, we will endeavour to contact participants using the contact details they have supplied.
15. Integrated Listening Australia wish to be as helpful as possible with training course fee payment – participants can contact Integrated Listening Australia to apply for alternative arrangements (eg a series of part-payments) if this is needed.
16. Integrated Listening Australia reserve the right to alter these terms and conditions at any time. Please review this page ahead of each training.